Return Policy
We’re committed to delivering a premium shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
Eligibility
Returns are accepted within 30 days of delivery for items in new, unworn condition with all original tags attached and in the original packaging. Final sale items, personalized or customized pieces, and items without tags are not eligible for return unless defective.
Refunds & Exchanges
Refunds are issued to the original payment method within 5–7 business days after receipt and inspection of the return. Exchanges are available for the same item in a different size or for a different style if stock permits.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective or incorrect. We recommend using a trackable shipping service. If the return is due to our error, we’ll provide a prepaid return label.
How to Start a Return
To begin, please contact our support team with the following:
- Order number
- Item name(s) and quantity to return
- Reason for return
- Refund or exchange preference
We will issue a Return Merchandise Authorization (RMA) and provide return instructions. Please include the RMA on the package.
Damaged or Defective Items
Please contact us within 7 days of delivery with a description and photos of the issue. We will arrange a replacement or refund as appropriate and cover return shipping for the defective item.
Gifts & Gift Cards
Gift card purchases are non-refundable. Items purchased with a gift card follow the same return policy.
Policy Updates
This policy may be updated from time to time. Changes will be posted here and take effect immediately upon publication. Last updated: October 31, 2026.
Help & Support
If you have questions about returns, please reach out to our support team at georocksthetism2026@georocksthetism.com.
